Otter Director FAQs

Otter Director

What do I need to start using Otter Director?
You will need a laptop or desktop computer with the latest Chrome, Firefox, Safari, or Edge. Each of your devices will need internet access to run eithe...
Wed, 29 Sep, 2021 at 12:43 PM
How do I sign up?
We're excited to have you! On our homepage, click the "Sign Up" button.Fill in these fields and you'll be good to go!
Wed, 29 Sep, 2021 at 1:25 PM
Do I need to create separate Otter Director and Otter Camera accounts?
We recommend having seaparte accounts - there is not a charge for adding a additional camera account. 
Wed, 29 Sep, 2021 at 12:57 PM
Now that I'm all set up - how do I access the settings menu?
Click your user drop down in the top right corner - it looks like this: From the drop down, you'll have a few selections you can make.
Wed, 29 Sep, 2021 at 1:19 PM
I need to change some billing information, how do I do that?
Navigate back to the settings drop down and click "Billing Info", you'll be able to change your Payment Method as well as navigate through yo...
Wed, 29 Sep, 2021 at 1:30 PM
How do I change my password?
Should you need to change your password, navigate to the settings page and select "Change Password".
Wed, 29 Sep, 2021 at 1:37 PM
How do I connect Otter Director to streaming platforms or set up an RTMP connection?
Head on back to the settings page and click "Streaming Platform" - you'll be able to connect YouTube, Facebook, and a custom RTMP stream.
Wed, 29 Sep, 2021 at 1:39 PM
How do I start a shoot?
Woohoo! To start a shoot, you have two options. You can select "New Shoot" in top Menu Bar or click the big green "Start Shoot" in the c...
Wed, 29 Sep, 2021 at 1:53 PM
I've lost a camera from my shoot? What do I do?
This can be caused by a number of factors. The camera changes network connection during the shoot. The camera looses the internet connection. The camera...
Wed, 29 Sep, 2021 at 12:56 PM
Does Otter Camera work without Otter Director?
Nope, Otter Camera and Otter Director were made to work in conjunction with one another.
Wed, 29 Sep, 2021 at 11:52 AM